Rosen Shingle Creek Leverages NxTV’s Platform for Next Generation Guest Technology

Los Angeles, California (PRWEB) June 3, 2008

With NxTV in each of its 1,500 rooms, Orlando’s Rosen Shingle Creek Hotel is one of the largest in-room IP network implementations in the U.S. But size isn’t the only thing that makes the project noteworthy.

Not only is Rosen Shingle Creek increasing its guests’ video spend through NxTV’s IP Video on Demand (IPVOD), but the AAA Four Diamond-rated luxury hotel–one of seven Rosen Hotels & Resorts properties in Orlando using NxTV–is also using

NxTV’s IP technology to personalize guest communications and promote hotel services in revolutionary, revenue-producing ways via in-room TVs and telephones.

“NxTV pulls group information from our Property Management System (PMS) to personalize the IP service room by room,” said Jim Bina, president of Millennium Technology Group, wholly owned by Rosen Hotels & Resorts to manage technology initiatives at its properties. “When guest conference attendees check into their rooms and turn on their TVs, they see a welcome screen or video and tomorrow’s agenda for their specific group; we can easily ad a promo about Happy Hour at the Lounge downstairs. Sure, it’s cool technology. But more importantly, it enables us to personalize the Rosen experience for our guests and acquaint them with everything the hotel has to offer.”

Rosen Shingle Creek also uses NxTV’s IP platform to offer “walled garden” Web pages that enable guests to use the Internet to book tee times or arrange airline check-in and baggage pickup. “The walled garden concept uses the Internet in a limited format that we offer free of charge to guests,” said Bina. “In addition, we will soon be delivering reservation services via the same walled garden concept so guests can make dining reservations from in-room TV.”

NxTV began implementation in Rosen properties in 2002. Today, all of the company’s 6,338 rooms offer in room IP technology, including tech savvy Rosen Shingle Creek, which opened in 2006. Business guests at Rosen’s older ‘tour and travel’ properties can view digital VOD and plug in their laptops for high-speed Internet access over the property’s Cat 3 cables with DSL modems in each room. The newer convention and meeting space properties, which include Rosen Shingle Creek, go a step further. They are equipped with Cat 6 cables that enable VOD, HSIA and IP telephony on one IP run. Rosen Shingle Creek takes advantage of all these options, with crystal-clear flat panel TVs and display phones in every room.

“One of the reasons we selected NxTV was the ease of integration with our existing partners, including our telephone service provider,” said Bina. “My philosophy is that anything you can do on the TV you should be able to do on the phone, except watch TV. And anything you can do on the phone you should be able to do on the TV, except make a call. The goal at Shingle Creek is to offer a flexible and personalized guest experience.”

One worldwide training organization that met recently at Shingle Creek used the property’s IP backbone and NxTV system to broadcast video training classes to attendee guest rooms, and Rosen uses NxTV to communicate with staff and to show meeting planners their Banquet Event Orders (BEOs). “NxTV also worked to our specs to provide guest-to-guest messaging via the IP system, which we are preparing to introduce,” said Bina. “Group conference attendees can choose to have their name on a messaging list that other attendees can access.”

Bina also likes NxTV’s IP VOD movie offerings. “The line-up is rich, because they can deliver a movie to the video head end and leave it for an extended time. This means that guests have more viewing options–over 200 titles–that are guaranteed to appeal to every member of the family. NxTV also can monitor how frequently a movie is watched, so they can increase the opportunity for an up-sell by most frequently watched titles.”

Because NxTV at Rosen properties is a pure IP implementation, Rosen can link communications with in-room HVAC systems, hotel security, even the mini-bar to send charge data to a guest’s folio in the PMS system. Rosen would have included NxTV’s IP Free-to-Guest option as well, but there were no off-air digital entertainment providers in the Orlando area at the time of implementation. “Even so, our guests have plenty of options for IP-based in-room entertainment services and communication,” says Bina. “By the same token, we have plenty of options for increasing revenue and making the Rosen experience unlike any other. That’s the beauty of what NxTV has to offer.”

About Rosen Shingle Creek

Rosen Shingle Creek is one of the largest full-service convention hotels in Central Florida. The 230-acre hotel offers 1,500 guestrooms and suites, and 445,000 square feet of dedicated, state-of-the-art meeting/event space that includes one of the nation’s largest column-free ballrooms at 95,000 sq. ft. The hotel offers an array of amenities such as The Spa at Shingle Creek, a full-service, 13,000-square-foot spa with nine treatment rooms and a state-of-the-art Fitness Center, an 18- hole, par 72 (7,228 yard) championship golf course ranked one of the “Top 40 Best New Courses in the U.S.” by Golfweek Magazine (opened in December 2003), four outdoor swimming pools, two lighted tennis courts, basketball, nature trails, fishing, a sand volleyball court, horseshoe pit and more.

About NxTV, Inc.

NxTV, Inc., based in Los Angeles, California, was recently named to the prestigious Inc. magazine list of the 500 fastest-growing private companies in America. The company is the first and largest IP-based converged multi-service provider in the global hospitality industry, delivering to its customers 100% digital in-room entertainment solutions that allow hotel owners to take full advantage of new technology today and in the future, and offer guests the ultimate on-screen entertainment experience. NxTV’s system runs over the hotel’s existing converged IP network, which enables the property to communicate with a wide variety of in-room technologies without the cost and effort of installing and maintaining separate networks for each hotel application. The NxTV system delivers a full suite of digital IP-based in-room entertainment services including High Definition Video on Demand (HD VOD) and IPTV Free-to-Guest content, wired and wireless high-speed Internet access, and a customized guest interface.

Clients include the world’s most prestigious hotel brands, including Four Seasons, Peninsula, Raffles, W Hotels, St. Regis, MGM Grand, Le Meridien, Marriott and Hyatt. NxTV, Inc. has offices and customers in the Americas, Europe and Asia.


NxTV, Inc.

Jo Ann Meler

5700 Canoga Ave., Suite 150

Woodland Hills, California 91367

(818) 737-8200

Email: (jmeler @

(818) 737-8267

Millennium Technology Group

Jim Bina, president

9840 International Drive

Orlando, FL 32819

(407) 996-2399

(JEBina @

Media Contact:

Julie Keyser-Squires, APR

Softscribe Inc.

180 River Springs Drive NW

Atlanta, GA 30328


(Julie @

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ShoreGroup Announces Next Generation Business Intelligence Solution for Enterprise Contact Centers

New York, NY (PRWEB) June 23, 2008

ShoreGroup, Inc., a premier systems management solutions and IT professional services firm, today announced that its SextantTM Contact Center Analytics solution for Cisco Unified Contact Center Enterprise will debut at the 2008 Cisco Live Conference in Orlando, FL. Sextant is an easy to use, web-based business intelligence solution that empowers contact center management with the information they need to effectively manage critical business processes and performance.

To provide the visibility that enterprise contact centers require, Sextant systematically obtains contact center metrics from across the Cisco Unified Contact Center Enterprise, including carrier networks, IP and TDM contact centers, IVR systems, databases, desktop applications, agents and other resources. The information is stored in the normalized Sextant database, where meaningful relationships are formed that do not exist in contact center system database. Configurable logic specific to the contact center’s business processes, such as data access, geographical locations, role-based views, groupings and financial detail, is then applied to create a rich set of metadata that is presented in powerful real-time dashboard and historical report visualizations.

“Traditional reporting solutions have supplied contact center management with raw metrics. A major shortcoming of that approach is that there’s no actual correlation to the contact center’s business processes that must be managed,” said Jean-Pierre Ferrada, ShoreGroup’s Contact Center Services Practice Director and industry reporting expert. “With the size and complexity of today’s distributed contact centers the volume of data is staggering, and the need for effective visualization and management across the entire enterprise has never been greater. Sextant’s ability to transform raw data into timely and meaningful business intelligence, and to get that power into the hands that can act upon it, allows organizations to realize the full potential that Cisco’s enterprise contact center solution can offer.”

“Sextant’s capabilities were conceived from the perspective of enterprise contact center management, and what resources they need to succeed. For instance, in addition to our dynamic dashboard displays and reporting, we’ve added KPIs that continuously monitor current center performance across services, call types, skill groups and agents in comparison to established objectives. When KPIs are violated, an incident ticket is opened and management responsible for that specific business process can be immediately notified via email or mobile device,” said Robert McDermott, ShoreGroup’s Vice President of Convergence. “Together with our CaseSentry Systems Management platform that monitors the availability and performance of contact center systems and networks, the addition of Sextant forms a comprehensive integrated management portal that unites contact center engineering and business teams in a common quest for continual service improvement.”

The Sextant Contact Center Analytics Suite is a complete turnkey Reporting as a Service (RaaS) solution. It overcomes the barriers that organizations have in building and maintaining contact center reporting solutions by providing management consultation, system implementation, hardware and software, and ongoing support.

ShoreGroup’s solutions will be demonstrated June 23rd through 26th within the Cisco Live World of Solutions Expo, held at the Orange County Convention Center in Orlando, FL.

About ShoreGroup, Inc.

ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for unified communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry

RAC Warns Drivers To Be Prepared And Take Extra Care When Traveling Over The Next Few Days

(PRWEB) December 14, 2011

Severe weather warnings have once again been forecast for the UK over the next few days. Gusts up to 70mph are expected and there is a possibility of 80mph gusts over exposed coasts and hills across much of England, Wales, Northern Ireland and southern Scotland on Thursday and Friday.

RAC is advising drivers to take extra care when driving in such conditions. In such severe weather motorists should always remember to drive within their capabilities and those of their vehicle.

Motorcyclists especially should also be aware of the effects of strong winds as they only have two wheels on the road!

Kevin Andrews, RAC patrol ambassador of the year, says: ?I would advise drivers to check their proposed route before setting off to make the journey as trouble-free as possible ? visit to get up-to-date traffic and travel news. Alternatively drivers can download RAC?s Traffic app which utilises up-to-the-minute traffic updates.?

The app, which has received over one million downloads, is free and is available for both iPhone and Android phones. Drivers can download the app at the iTunes App Store and Android Market.

RAC advises drivers to be wary of the following:

Mercy Reaffirms Commitment to Downtown Baltimore for the Next Half-Century and Beyond: The Mary Catherine Bunting Center Opens 12/19/10

Baltimore, MD (Vocus) December 9, 2010

In recent years, Mercy Medical Center publications have featured the phrase, “On A Threshold of a Dream.” That dream becomes a reality on Sunday, Dec. 19th when Mercy opens the $ 400+ million, 686,000 square foot Mary Catherine Bunting Center – the all new Mercy hospital – Mercy president and CEO Thomas R. Mullen announced today.

“Patients will be relocated to the new hospital on Sunday, Dec. 19th. Monday morning, physicians will be performing surgeries in the new Mary Catherine Bunting Center. It’s the beginning of a new chapter in the shared history of Mercy and the City of Baltimore that extends back to 1874,” Mr. Mullen said.

According to Sr. Helen Amos, RSM, Executive Chair of Mercy’s Board of Trustees, the opening of the new Mary Catherine Bunting Center “reaffirms Mercy’s commitment to Baltimore. Mercy stands at the same location where six Sisters of Mercy arrived in 1874. With the opening of the new hospital, we are committed to serve the health care needs for the people of downtown Baltimore for the next half century and beyond,” she said.

Named in honor of philanthropist Mary Catherine Bunting for her transformational gift to Mercy, the new hospital has a capacity for 259 all-private inpatient rooms (including 32 critical care beds); 15 state-of-the art operating rooms with advanced technology, including robotics; an all-weather bridge connecting the new hospital to the Bunting garage and featuring a skywalk atrium with a historical display celebrating Mercy’s heritage; three roof-top gardens, and more.

“We’d reached a tipping point—further renovation of our existing inpatient tower was not as wise as replacement. It was designed in the 1950s, long before most bedside monitoring equipment and privacy legislation. And opening the new hospital frees space for new Centers of Excellence and clinical programs as well,” Mr. Mullen said.

The Bunting Center will open in phases; initially 190 private rooms will be available on the patient care units. There is shell space for future growth. There are plans to eventually relocate the Emergency Department, Radiology, Obstetrics, Pediatrics and the NICU from the McAuley Plaza (the former inpatient tower) to Bunting over the next few years. The Transitional Care Unit (TCU), Detox Unit, the hospital Sleep Center and the laboratory will remain in the old facility, Mr. Mullen said.

“Particularly noteworthy are the all-private patient rooms. This is now the standard of care as private rooms reduce the risk of infection, falls and medication errors. Patients are more forthcoming with caregivers when in a private room, and this leads to a better understanding of their condition and care. People also sleep better and that helps in their recovery,” Mr. Mullen said.

Each patient room features:

Private bathroom
Personal corkboard
32″ flat screen television
Single bed
Private safe
Nursing station
Private phone lines
Internet Access (WIFI available)
Ottoman with built in countertops

Two to three times larger than current patient rooms, each room features access to the “Get Well” Network (where patients can learn more about their individual conditions and forms of treatment); a bathroom/shower features a “no-slip” coating resin for patient safety, and every room has a window view.

The Bunting Center has 15 ORs, the smallest of which is larger than the largest OR in the current hospital tower. The ORs are equipped with special broadcast video equipment allowing surgery video to be shared with other medical teams and physicians both on and off campus.

To keep OR floors clear, all lights and power supports have been mounted on the ceiling and are easily movable. Each OR has approximately the same layout, meaning doctors and nurses can locate equipment and materials quickly and easily. And to reduce the potential spread of infection, all the ORs are located on a single floor. Surgical supplies and equipment are kept in one area for easy access.

A place of worship and quiet reflection, the multi-denominational Chapel of Light features the one-of-kind, custom-built, 20×80 foot “nugget” wall. Each panel in the wall is about 9 feet in length and weighs approximately 1,000 pounds. The panels are filled with the various colored sea-glass nuggets, positioned to catch the morning light.

From the Jerusalem stone lobby staircase to the lobby pillars which bear homage to the values of the Sisters of Mercy, there is much that is “aesthetically appealing” about the new Mary Catherine Bunting Center, said James Curran, AIA, director of the Bunting Center’s architectural firm, Ellerbe Becket.

“But perhaps the most visible element of the new hospital is the three rooftop gardens—more than 17,000 square feet of gardens, found on the center’s 8th, 9th and 10th floors. Not only do these gardens provide patients and staff with a place of meditation, they reduce the amount of energy needed to cool the hospital’s interior,” Mr. Curran said.

Visitors making their way from the new Bunting Garage traverse a “skywalk atrium” which Mercy officials have transformed into a “mini-museum,” celebrating the shared history of the hospital and the city of Baltimore is has served for more than 136 years.

A variety of items are on display including bricks from the Washington University School of Medicine and College of Physicians and Surgeons, forerunners of the University of Maryland School of Medicine; an Award Pin for Nursing Excellence presented to the first graduate of Mercy’s Nursing School, Miss Sarah Ward, in 1901; and the original trowel used by James Cardinal Gibbons in 1889 to lay the hospital’s cornerstone, and used again by Lawrence Cardinal Shehan in 1963 for the Tower Building hospital.

“Tom (Mullen) and I used it last year to place a brick taken from the original House of Mercy (founded in 1827 in Dublin, Ireland) in our new Bunting Center,” Sr. Helen said.

The atrium then enters into the expansive, 2-story lobby. The marble floors feature the green Mercy leaf cross which, in addition to its aesthetic appeal, serves a way-finding function as the cross points to the front desk.

While the new hospital won’t officially open til Dec. 19th, the facility has already won several awards for its design and construction, including for brick and stone masonry work as well as the hospital’s pneumatic tube and electrical conduit systems.

“The developer, Whiting-Turner, the architect, Ellerbe Becket and their subcontractors received four Craftmanship Awards from the 2010 Business Congress and Exchange of Metropolitan Baltimore in October for the new hospital,” Mr. Mullen said.

Mercy’s new hospital received a 2010 Bridging the Gap Achievement Award from the Greater Baltimore Committee for Mercy’s efforts in creating a Minority Business Partnership and Strategic Alliance with Whiting-Turner, the Maryland Washington Minority Contractor Association and U.S. Congressman Elijah Cummings.

The general public will have an opportunity to get acquainted with Mercy’s new hospital on Saturday, Dec. 11th from 12-3 p.m. when an open house with tours will be held.

Mercy Medical Center is a 136-year-old, university affiliated medical facility named one of the top 100 hospitals in the nation, among 10 best centers for women’s health and most recently, to U.S. News & World Report’s annual “Best Hospitals” edition. Mercy is home to the nationally acclaimed Weinberg Center for Women’s Health and Medicine and the new Mary Catherine Bunting Center at 345 St. Paul Place in downtown Baltimore. For more information, visit For more details about Mercy’s new hospital, also visit


Dan Collins


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High Demand Takes HiddenRadio Wireless Bluetooth Sound Experience to the Next Level with Multiple Speaker Connection

San Francisco, CA (PRWEB) December 13, 2011

Two designers, 3 weeks and almost $ 300,000 of crowd support is making the HiddenRadio a ?not so hidden? success. The product is only available on Kickstarter until January 18th, and the fans are not only backing it with dollars but with suggestions and ideas as well.

The product was designed on the basis of consumer intuition. No knobs, buttons, or displays: The user simply twists the sleek metallic or graphite black housing to elegantly adjust the volume. While its minimalism remains intact, the device has been upgraded and now multiple speakers can be connected with a simple twist of the cap to literally lift the roof with booming sound.

?Our supporters have asked and we have listened. The extra money has allowed us to add new features and deliver an even higher quality product?, says Australian designer John Van Den Nieuwenhuizen now based out of San Francisco. John and his business partner Vitor Santa Maria founded Hidden Design over 4 years ago. Vitor is from Rio de Janeiro but has been a designer in Milan for over 18 years.

?Our approach is to create simple designs which make a positive impact in people?s lives,? says Vitor. The device is both elegant and extremely useful. Several speakers can be placed around the house, creating abundant sound inside as well as outdoors.

It provides several functions: it’s a wireless Bluetooth speaker with FM radio that works with leading electronic devices like iPhones, iPods, iPads, or any other smartphones, tablets and computers. It runs on rechargeable batteries, which last over 30 hours on a single charge. There is also a standard 3.5 mm audio jack for connecting with non-Bluetooth devices.

A single HiddenRadio and Bluetooth Speaker delivers pure, powerful sound to over 80 dB. ?We’ve tested it side by side with leading products on the market, and it has excelled in both sound quality and battery life,? says John.

The HiddenRadio is available now at The clock is ticking down to pre-order and be the first to own the Bluetooth wireless speaker with FM radio. People can support the development of this product through by pre-ordering their unit for $ 119, which will normally retail for $ 175. This will secure delivery of a limited-edition product directly to their homes with global shipping included.

The designers have already invested over $ 50,000 to develop the product and the capital raised through will be spent on injection molding tools, Bluetooth certification, initial inventory, and other equipment necessary for mass production. Just in time for the holiday gift season, this is a chance to promote and support the production of this simple, useful and elegant product before it hits the main market.

Orders can be placed for a limited time at:

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Related Roofs Press Releases

Solar Power Contractor, American Solar, Publishes Next Resource Guide in Educational Series for Arizona Homeowners

Scottsdale, AZ (PRWEB) October 27, 2011

Solar power contractor, American Solar, announces its newest resource guide for Arizona homeowners titled ?How Solar Saves Money and Why It?s Affordable.? The second in a four-part series, this document continues the company?s educational series on residential solar power.

The guide covers topics such as why solar energy is increasingly becoming the energy option of choice among homeowners, how current incentives reduce solar installation costs, ways financing makes solar even more affordable, methods for calculating your return on investment and how two different customers benefited financially from solar electric and solar hot water heater installations.

Detailed information is included on:

OSF Global Services Presents Solutions for the Next Generation of Remote Technical Service

Orlando, FL (PRWEB) January 15, 2010

OSF Global Services, the Canadian provider of IT services and consulting, will take part in the fifth annual Call Center Summit in Orlando, Florida, this month, with a keynote speech on The Next Generation of Remote Technical Service. Gerard Szatvanyi, President and CEO of OSF Global Services, and Michael Phelan, Executive Director of Marketing for the leading remote technical support provider PlumChoice, will discuss strategies for optimizing customer support operations to sustain the proliferation of new consumer technologies.

The Summit, running January 26-29 at the Gaylord Palms Hotel & Convention Center, will address call center operations executives, customer service executives, business analysts, employee development and training directors, and sales and marketing professionals. It will focus on topics such as how to improve agent performance, leverage tools and technology, manage customer feedback, and tie each effort back to the business’s bottom line profits.

The OSF/PlumChoice presentation at 12:45 pm on Thursday, January 28, will show case studies and relevant information that will help companies involved in customer service to:

Solar Energy System Installer, American Solar, Publishes Next Resource Guide in Educational Series for Arizona Homeowners

Scottsdale, AZ (PRWEB) November 18, 2011

Solar energy system installer, American Solar, announces its newest resource guide for Arizona homeowners titled ?Solar Energy: How to Invest in Solar & Boost Long-Term Savings.? The third in a four-part series, this document continues the company?s educational series on residential solar power.

The guide highlights three different ways homeowners can purchase a solar energy system. The investment options include direct purchase, low upfront lease and prepaid lease scenarios for the same sample system. With each option, the guide identifies advantages and compares the 20-year savings to the initial out-of-pocket costs.

Florida Alliance for Renewable Energy Hosts Conference: “Florida’s Next Decade of Renewable Energy”

Orlando, FL (PRWEB) February 23, 2010

The Florida Alliance for Renewable Energy (FARE) announced today the keynote speaker for their Annual Renewable Energy Conference, Rhone Resch, President and CEO of the Solar Energy Industries Association (SEIA). This years conference “Florida’s Next Decade of Renewable Energy” is set to be held March 26th through March 28th 2010 at the Gaylord Palms Hotel and Convention Center in Orlando, Florida. The conference will feature Friday and Saturday panel discussions and seminars and a Sunday golf tournament at the Celebration Golf Club.

Discussions will feature renewable energy experts and speakers from around the state, the country and the globe. Topics will cover technologies including biomass, solar, wind & more as well as policy and legislative topics, and renewable energy relevent to agricultural, retail, commercial, industrial and government applications. The conference will feature a special emhpasis on investments in the renewable energy industry and best practices of attracting private investment dollars, stimulating local economies and creating local jobs. Attendees will include coalition partners from the agricultural community, renewable energy advocates & activists, businesses from across the state and the region, industry value chain and service providers, real estate and investment professionals, legislators and local government officials.

FARE Executive Director Mike Antheil says “This is the very best opportunity that our industry has to come together and speak with one collective voice during the 2010 legislative session. We have an opportunity to demonstrate to our policy makers the overwhelming support of the renewable enegry industry, and how we have an opportunity to do something this year that has never been done before – to create a sustainable renewable energy marketplace in the State of Florida”

Keynote speaker Rhone Resch of SEIA will speak Saturday at lunch, followed by a live video address from Former CIA Director R. James Woolsey, leading in to the culmination of the conference featuring a discussion on renewable enegry policy for the State of Florida.

Other confirmed speakers include: