Reclaimed Barnwood Bricks for the Home

You’ve seen tile that looks like a wood plank, and here’s a similar kind of variation on a theme: wood in the shape of a brick.  Barnwood Bricks is a patented line of hardwood flooring and cladding products made from reclaimed wood in Tennessee.  The bricks install kind of like tile with a special glue and grouting system.  They are available in three basic dimensions — 4″ x 8″, 5″ x 10″, and 6″ x 12″ — and thicknesses — 3/4″, 5/8″, and 1/2″ — with available wood types of pine, oak, poplar, cherry, walnut, and chestnut.  Contact Barnwood Bricks with square footage/dimensions for a quote.

[+] More about Barnwood Bricks and to Request a Quote.

Credits: Barnwood Bricks.

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ShoreGroup Announces Next Generation Business Intelligence Solution for Enterprise Contact Centers

New York, NY (PRWEB) June 23, 2008

ShoreGroup, Inc., a premier systems management solutions and IT professional services firm, today announced that its SextantTM Contact Center Analytics solution for Cisco Unified Contact Center Enterprise will debut at the 2008 Cisco Live Conference in Orlando, FL. Sextant is an easy to use, web-based business intelligence solution that empowers contact center management with the information they need to effectively manage critical business processes and performance.

To provide the visibility that enterprise contact centers require, Sextant systematically obtains contact center metrics from across the Cisco Unified Contact Center Enterprise, including carrier networks, IP and TDM contact centers, IVR systems, databases, desktop applications, agents and other resources. The information is stored in the normalized Sextant database, where meaningful relationships are formed that do not exist in contact center system database. Configurable logic specific to the contact center’s business processes, such as data access, geographical locations, role-based views, groupings and financial detail, is then applied to create a rich set of metadata that is presented in powerful real-time dashboard and historical report visualizations.

“Traditional reporting solutions have supplied contact center management with raw metrics. A major shortcoming of that approach is that there’s no actual correlation to the contact center’s business processes that must be managed,” said Jean-Pierre Ferrada, ShoreGroup’s Contact Center Services Practice Director and industry reporting expert. “With the size and complexity of today’s distributed contact centers the volume of data is staggering, and the need for effective visualization and management across the entire enterprise has never been greater. Sextant’s ability to transform raw data into timely and meaningful business intelligence, and to get that power into the hands that can act upon it, allows organizations to realize the full potential that Cisco’s enterprise contact center solution can offer.”

“Sextant’s capabilities were conceived from the perspective of enterprise contact center management, and what resources they need to succeed. For instance, in addition to our dynamic dashboard displays and reporting, we’ve added KPIs that continuously monitor current center performance across services, call types, skill groups and agents in comparison to established objectives. When KPIs are violated, an incident ticket is opened and management responsible for that specific business process can be immediately notified via email or mobile device,” said Robert McDermott, ShoreGroup’s Vice President of Convergence. “Together with our CaseSentry Systems Management platform that monitors the availability and performance of contact center systems and networks, the addition of Sextant forms a comprehensive integrated management portal that unites contact center engineering and business teams in a common quest for continual service improvement.”

The Sextant Contact Center Analytics Suite is a complete turnkey Reporting as a Service (RaaS) solution. It overcomes the barriers that organizations have in building and maintaining contact center reporting solutions by providing management consultation, system implementation, hardware and software, and ongoing support.

ShoreGroup’s solutions will be demonstrated June 23rd through 26th within the Cisco Live World of Solutions Expo, held at the Orange County Convention Center in Orlando, FL.

About ShoreGroup, Inc.

ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for unified communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry

Card Scanning Solutions Announces Integration of Scan2CRM

Los Angeles, CA (PRWEB) December 02, 2011

Card Scanning Solutions (CSSN Inc.) is a leading image processing and Optical Character Recognition (OCR) software company. With their advanced OCR technology, CSSN is able to program their software to read any printed media and to deliver the extracted data into most existing applications. Their software also provides automatic data export capabilities as well as extensive database capabilities for processing, sorting and archiving. This advanced technology enables CSSN to offer superior Contact Management Solutions to a broad range of customer types.

Interprise Solutions is a privately held company that was founded in 2004 with a mission to provide an affordable application to the Small to Midsized Enterprise (SME) market. Not only do they combine the features of ERP, CRM and Accounting applications, but that can also take advantage of new technology that allows a normal desktop application to run over the internet like a browser application. The result of this vision was the development of Interprise Suite, a comprehensive computer application that is able to run an entire business.

With the Interprise Suite, information that is entered in one area such as, inventory is available in other areas such as, a web store, and so there is no need for the pulling and pushing of data. The Scan2CRM

StrikeIron Releases the Contact Verification Suite for Healthcare

Cary, NC (Vocus/PRWEB) February 17, 2011

StrikeIron, the market and technology leader for cloud-based contact data verification solutions, announces the release of the Contact Verification Suite for Healthcare during the upcoming 2011 Annual HIMSS Conference & Exhibition, Feb. 20-24, 2011, at the Orange County Convention Center in Orlando, Florida. Recognized as one of the premier conferences in the healthcare industry, HIMSS11 brings together healthcare professionals across the globe for this annual gathering. StrikeIron’s Contact Verification Suite for Healthcare improves the accuracy of patient contact information for hospitals and healthcare systems, where valid contact information is critical for enabling effective bill collection, follow-up care and on-going communications.

StrikeIron will be demonstrating the Contact Verification Suite for Healthcare at booth 6488 on the HIMSS exhibit floor. This product addresses healthcare IT needs to seamlessly verify the accuracy of contact information in real time as the data is gathered. The suite was designed for integration into patient admissions systems or to perform verification on existing data such as in MPI (Master Patient Index) solutions and includes: Address Verification, Email Verification, Phone Number Validation, and ZIP and Postal Code Information. As the adoption of digital records increase in healthcare, follow-up communications and collections are improved by ensuring patient databases are populated with the most accurate data at the point of entry.

All services are delivered Data as a Service (DaaS) via StrikeIron’s proven cloud infrastructure eliminating needs for new hardware, data updates or ongoing maintenance. Additionally, the secure, transactional architecture of the StrikeIron cloud minimizes any chance of ePHI (Electronic Protected Health Information) violations.

“This suite easily facilitates the management of patient contact data while adhering to regulatory requirements,” said Sean O’Leary, StrikeIron’s President and CEO. “During the 2011 HIMSS Conference & Exhibition we can work with individuals one-on-one to illustrate how our data quality solutions improve electronic health record systems. We are excited to be a part of improving the quality of healthcare though cloud based technology solutions.”

StrikeIron’s Contact Verification Suite for Healthcare was created to help organizations keep accurate contact information for their patients. StrikeIron’s Contact Verification Suite for Healthcare is available now. Contact StrikeIron at 1.866.562.3920, email sales(at)strikeiron(dot)com or visit http://www.strikeiron.com for more information.

About StrikeIron

StrikeIron™ provides innovative Data-as-a-Service solutions enabling accurate business data and communication functionality. The cloud-based data quality solutions allow business users, enterprise IT professionals and application developers access to customized, real-time functionality within enterprise, Web and cloud-based applications.

About HIMSS

HIMSS is a cause-based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Founded 50 years ago, HIMSS and its related organizations have offices in Chicago, Washington, DC, Brussels, Singapore, Leipzig, and other locations across the United States. HIMSS represents more than 30,000 individual members, of which 68% work in healthcare provider, governmental and not-for-profit organizations. HIMSS also includes over 470 corporate members and more than 85 not-for-profit organizations that share our mission of transforming healthcare through the effective use of information technology and management systems. HIMSS frames and leads healthcare practices and public policy through its content expertise, professional development, and research initiatives designed to promote information and management systems’ contributions to improving the quality, safety, access, and cost-effectiveness of patient care. To learn more about HIMSS and to find out how to join us and our members in advancing our cause, please visit our website at http://www.himss.org.

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3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities

Rockville, MD (PRWEB) October 26, 2011

3CLogic, the leader in cloud based contact centers, announced today it will be launching new capabilities to allow businesses to connect more quickly and efficiently in the channel preferred by their customers. These new enhancements along with call blending will integrate multiple channels of communication such as email, text, voice, and chat through 3CLogic?s cloud based platform deployed on Amazon Web Services (AWS).

IP communication allows for the blending of chat, collaboration, email, social media, mobile, and other communications methods. It is important for contact centers and their customers that these channels do not operate in silos. To truly make the most of multi-channel tools, the contact center must make them work together, and ultimately provide a better customer experience at a lower cost to the business. With the addition of its multi-channel capabilities, 3CLogic provides a cloud based service that helps contact centers seamlessly manage customer interactions integrated across multiple channels in the most cost effective way.

?With multi-channel functionality in place, businesses can now leverage huge gains in lead generation and revenues. Integrating chat, text, e-mail and voice with your business model can dramatically increase sales and cause customer satisfaction rates to shoot through the roof. You just can?t beat interacting with your customers through channels of their preference. It?s like bringing full contact center capabilities right to their front door?, said Ramana Reddy, Director of Client Services at 3CLogic.

The most efficient call centers have agents that handle both inbound and outbound calls. This allows supervisors to better balance staffing levels based on call volume. For example, agents can conduct outbound campaigns to generate sales while also receiving incoming customer service calls. This allows the agent to convert routine, inbound customer service calls to revenue-generating interactions. According to DMG Consulting, most inbound customer service call centers participate in some form of sales activity. These programs can be very successful; some customer service organizations have been credited with generating 10% to 40% of their company?s new revenue. With the addition of automatic call blending to its cloud contact center, 3CLogic increases contact center efficiency and relieves the supervisor from the time-consuming task of monitoring call activity and manually moving agents between campaigns.

The 4.0 multi-channel launch of 3CLogic?s contact center software hosted on Amazon Web Services opens new doors for businesses. With technology ever advancing, many businesses are turning to social media sites for more efficient lead generation. Integrating this multi-channel software with their existing CRM solutions and social media platforms further expands their target market. The multi-channel platform is scheduled to be generally available on November 26th, 2011.

About 3CLogic:

3CLogic, headquartered in Rockville, Md., is a leading provider of cloud based call center and social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic?s Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

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